FeelHQ Privacy Notice
Enya's Childcare LTD ("We"; "Us"; "Our") is committed to protecting and respecting the data you share with us. This privacy policy explains how Enya's Childcare LTD processes information through FeelHQ that can be used to directly or indirectly identify an individual (henceforth denoted "Personal Data") collected through the use of its app, website and interactions.
Enya's Childcare LTD (Company Registration 09979515) has its registered address at 34 Hall Street, Crowland, Peterborough PE60EW and is data controller for the data that we collect concerning you and we ensure that your Personal Data is processed in accordance with the legislation.
For the purposes of this policy, Enya's Childcare LTD defines the term "Respondent" as any individual who responds to Our mobile application and admin panel that are powered by Amazon Web Server or any individual who has a profile within a User's account.
If you wish to contact us regarding our processing of personal data, you can do that by email on: hello@feelhq.co.uk
If you are a visually impaired customer, a customer who has another disability or a customer who seek support in other language, you may access this Privacy Policy by emailing us at: hello@feelhq.co.uk
Personal Data is every kind of information which in some way can be assigned to you.
To become our customer (setting), it is necessary for us to collect the following Personal Data about you: Name, title, phone number and email. This information is collected on the basis of the following legal basis: Fulfilment of a contract.
As a Respondent of FeelHQ Personal Data is collected: Name, title, date of birth, phone number and email. We will also collect optional information regarding your mental health such as a daily emotional check in, medical conditions, emotional triggers for employer's to use to offer targeted support to increase wellbeing. This information is collected on the basis of the following legal basis: Consent.
If you do not want us to process this information, it may be problematic to maintain and meet any agreements that have been entered.
All data you provide to us is stored on our secure servers located on Amazon Web Services, Inc. Where you have chosen a password which enables you to access certain parts of the app/admin panel, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and suggest that you change your password frequently.
We have taken the necessary technical and organisational measures to prevent that your data accidentally or illegally gets deleted, released, lost, impaired or gets to the knowledge of any unauthorised persons, abused or in any way processed against the legislation. Unfortunately, the transmission of data via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted; any transmission is at your own risk. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorised access. You can read more about the privacy and security of Amazon Web Services, Inc. (AWS) here:
Personal Data about Customers (settings) is collected for the following purposes:
Personal Data about Respondents or Visitors is collected for the following purposes:
We only collect, process and store the Personal Data necessary to fulfil our purpose. Furthermore, it may be determined by law, what type of data it is necessary to collect and store in connection with our business practices. The type and the extent of the Personal Data we process can be determined by the need to comply with a contract or any other legal obligation.
Since our service depends on the fact that your data is correct and up to date, we ask you to inform us about relevant changes in your personal data. You can make use of the contact information provided above to inform us about your changes, then we will make sure to update your data. If we notice that any data is incorrect, we will update the data and inform you about this.
The data is stored in the time span which is allowed according to the legislation, and we will delete it when it is no longer necessary. The time span depends on the data's character and the basis for the storage. Information about Customers is deleted 5 years after the customer relationship ends.
Enya's Childcare LTD will not retain data longer than necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. For a Respondent's data, FeelHQ users give consent and have control of the purpose of collecting that data, and the duration which the Personal Data may be kept.
When We have no ongoing legitimate business need to process your Personal Data, We will either delete or anonymise it, or, if this is not possible, then We will securely store your Personal Data and isolate it from any further processing until deletion is possible.
Your consent to receiving emails and invites to webinars, contests and blog posts is voluntary, and you can withdraw it by contacting us at any time. Use the contact information above, if you want further information.
Enya's Childcare LTD has a "Data Protection Officer", who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:
At any time, you have the right to be informed of what Personal Data we process concerning you, from where we have collected it and what we use it for. You may also be informed about how long we store your Personal Data, and who receives Personal Data concerning you.
If you request, we can inform you about what Personal Data we process concerning you. The access might be limited with respect to privacy protection, business secrets and immaterial rights. You can make use of your rights by contacting us.
If you think that the Personal Data we process concerning you is imprecise, you have the right to have it corrected. In that case you must contact us and inform us what the imprecision is and how it can be corrected.
In some cases, we will have an obligation to delete your Personal Data. This is for instance the case if you withdraw your consent. If you think that your Personal Data is no longer necessary to the purpose we collected it for, you can request it to be deleted. You can also contact us if you believe that your Personal Data is processed in contravention of the law or other legal obligations.
You can also lodge a complaint with a supervisory authority.
When you contact us with a request to have your Personal Data corrected or deleted, we examine whether the requirements are fulfilled, and if that is the case, we make the changes or delete as soon as possible.
You have the right to object to the processing of your Personal Data. You can make use of the contact information to object. If your objection is justified, we make sure to stop the processing of your Personal Data.
On our own initiative, we delete your Personal Data, when it is no longer needed for the purpose, we collected it for.